Rayan FaroukWhen you subscribe to Balsam Medico, you are getting a great Clinic Management System and great Customer Success. We understand how daunting it is to adopt a new technology into your workplace. But with how the world is evolving, it is important to stay ahead of the game. That’s why we emphasize the importance of having us there to help you along your journey. We achieve this through in-person training and support, making sure you and your team are ready to utilize all the benefits of Balsam Medico.
What does In-Person Training mean?
Once the clinic is set up with Medico, we start the in-person training process by visiting the clinic and giving the entire staff comprehensive training on the system. We provide immediate, hands-on training and assistance on how to use the system. Our trainers are part of the Customer Success team and they will help you with any questions, comments or needs in real time. By the end of the training, we aim for the clinic staff to completely understand and even start using the system.
Why In-Person Training and not Online Training?
We always talk about adapting the technologies and going online with your work progress to reduce papers. But there is one thing that is better to have it in-person and that is training. In-person training provides the full experience and lets the user see and handle the system first-hand. This helps us identify areas for improvement and how well staff members view the system.
What is in Customer Support?
It’s a service to assist the users of the system with any inquiries, complaints, requests and issues with the system. It is to help them effectively use, maintain, troubleshoot, and optimize the system.
Is Customer Support important?
Transitioning into a new Clinic Management System can be a huge change for your staff. With our customer support, we help ease this anxiety and build confidence with the new technology. We are committed to ensuring every staff member in your clinic feels comfortable and experienced in using Balsam Medico. During the initial training phase, we focus on the core functionalities that are essential for your clinic’s operations. This includes scheduling, patient management, finance and treatment processes.
Don’t worry. Our commitment to your success doesn’t end with the initial training. We continue to ensure you are always satisfied while using Balsam Medico. We offer ongoing support to help you stay updated with new features and enhancements. Regular check-ups whether calls or visits, are essential to ensure the clinic is and will always be ahead of the advancement.
We at Balsam Medico are proud of our customer support, with 24/7 availability to ensure your uninterrupted experience. Our team is ready to provide you with a personalized and outstanding service. We understand that healthcare operates around the clock, and our commitment to round-the-clock support reflects our dedication to the success of your practice and the well-being of your patients.
When you choose Balsam Medico, you are entering into a partnership for success. Our in-person training and support are designed to build a strong foundation for this partnership, ensuring that you have the tools necessary to get ahead of the clinic management game.
Building trusting connections with our clients is something that our customer success team is proud of. Since each clinic is different, we aim to provide individualized support that takes into account your particular needs and objectives. Whether you need detailed help or just have a short query, we aim that you will always have us as a reliable partner to turn to.
Want to try out Customer Success? Reach us as soon as possible at the numbers listed below or on our website.
Connect with Us
Ready to embark on this exciting journey? Contact us today:
📍 Dubai, United Arab Emirates – Tel: +971 56 123 6043
📍 Khartoum, Sudan – Tel: +249 91 273 1048
Explore Balsam Medico and discover a world of efficient clinic management at www.balsammedico.com. Together, let’s reduce fines, elevate efficiency, and embrace a new era of dental healthcare.
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