Rayan FaroukThere’s more to managing a clinic than providing exceptional patient experiences. There’s also the management of patient records, financial transactions and staff management. One tool that can help you keep records of everything is the Audit Log.
An audit log is a meticulous record of every transaction and event that takes place in the system. It records the event details, date and time and who created this event. In other words, it is the digital footprint of your clinic’s daily operations.
One thing the audit log helps with is the enhancement of accountability and transparency. Every action is recorded making sure every staff member from the admin to the receptionist and dentists, is accountable for their actions. This creates a culture of responsibility and trust within your clinic.
It also helps in solving operational hiccups and mistakes. We all know they are bound to happen and having the audit log shows what happened and who is responsible. This identifies the root cause of the problem easily.
Data integrity is important in a dental clinic where patient records, treatment plans and financial information must be accurate. Audit logs help maintain this integrity by tracking all changes made to the data. So no more inaccurate or wrong data to be recorded.
In Medico, the audit log is only accessed and viewed by the admin or anyone with the admin role. Through the admin area page, scroll to the clinic settings and click “Audit Log”. Get ready for the rush of events happening in your system. It records the following:
- Timestamp
- Staff member’s name
- Event type (ex. System access, patients, appointments, etc)
- Event (ex. Patient added, treatment plan updated, visit notes updated, etc)
- Subject (may include details on what happened in the event)
When you click on “View details” for a specific event, you might feel overwhelmed by the structure of the data shown to you But don’t worry, you don’t have to pay attention to all this information. Let’s start with the necessary data and with time, we can introduce you to the rest.
First thing first, when you click the “View details” the event name and staff member who created this event is found on the top. Below you will find the information about the event. Look at the title on the left and read the desired topics. Some details are short with 2-3 lines and others are a long list of everything about the event in cases such as adding a new patient.
At the bottom is the Raw box, this is everything above written in one box next to each other. You can only pay attention once you get familiar with the top information.
If you require extra explanation, don’t fret and contact us immediately. Our Customer Success team is always ready to help.
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